Understanding Invoices
MASTER SPECIALISTS
What is an Invoice? An invoice is the final billing document sent after work is completed on your vehicle. It details all work performed, parts used, and the total amount due.
Invoice Lifecycle
Status Guide
| Status | What It Means | Your Action |
|---|---|---|
| Unpaid | Invoice is awaiting payment | Please submit payment |
| Partially Paid | A partial payment has been received | Submit remaining balance |
| Paid | Payment received in full | No action needed - keep for records |
What's Included in an Invoice?
- Invoice number and date
- Your account and PO information
- Vehicle details (Unit #, VIN)
- Itemized parts with costs
- Labor charges
- Tax calculations
- Total amount due
Payment Methods
- Check: Mail to 120 Oakridge Rd, Stanley, NC 28164
- ACH/Wire: Contact us for banking details
- Credit Card: Processed securely via Square
- In-Person: Pay when picking up vehicle
Invoice Numbering
Each invoice has a unique identifier format:
Single Asset Invoice
All jobs (one or more) are associated with a single asset
- FLTID = Your account identifier
- 12345 = Truck ID
- 120124 = Date created (MMDDYY)
- AB12 = Unique code
Multiple Assets Invoice
Jobs are associated with multiple different assets
- FLTID = Your account identifier
- 120124 = Date created (MMDDYY)
- AB12 = Unique code
Understanding Your Invoice Total
Your invoice total reflects only the work that was approved. If you partially approved an estimate or revision, denied line items will still appear on the invoice but marked as denied.
Frequently Asked Questions
Q: When are invoices sent?
A: Invoices are sent when work has been verified complete.
Q: What are your payment terms?
A: Payment is due on completion of work.
Q: Can I get a copy of a past invoice?
A: Yes, contact us with the invoice number and we'll resend it.
Q: What if I have questions about charges?
A: Contact us immediately and we'll review the invoice with you.