Understanding Jobs
MASTER SPECIALISTS
What is a Job? A job is the internal record we use to track all repair and maintenance activities on your vehicles. Once an estimate is approved, it becomes a job in our system where we document the entire repair process.
Job Lifecycle
Jobs can start from an approved estimate or directly from a work request.
Status Guide
| Status | What It Means | Your Action |
|---|---|---|
| Open | Job is scheduled or in queue | No action needed - work will begin soon |
| In Progress | Technicians are actively working | No action needed - we'll update you on progress |
| On Hold | Waiting for parts or your approval | Check for communications from us |
| Completed | All work is finished | Vehicle ready for pickup/return |
| Invoiced | Invoice has been sent | Review and process payment |
What's Tracked in a Job?
- Vehicle details (Unit #, VIN, mileage)
- Assigned technician(s)
- Parts used and ordered
- Labor hours logged
- Service notes and findings
- Photos documenting repairs and conditions
Communication During Repairs
We'll contact you if we discover additional issues that require a revision (additional work approval). You can also reach out anytime to check on status - just reference your job number.
Job Numbering
Each job has a unique identifier format:
- T1234 = Your truck identifier, or your account identifier for account-level jobs (e.g., FSL)
- 241129 = Date created (YYMMDD)
- 5A3B = Unique 4-digit code
Photos & Documentation
Photo Documentation
Jobs include photo documentation of repairs and vehicle conditions. Photos help provide transparency and can include:
- Before/after repair images
- Worn or damaged parts
- Safety-related findings
- Work in progress
Where to Find Photos
- Job pages: All photos included on every job detail page
- Emails: Photos displayed inline in estimate, revision, and invoice emails
- Invoice PDFs: Photos are not included in PDF attachments
Understanding Line Items
Estimates, revisions, and invoices use color-coded line items to help you quickly identify different types of charges:
Color Legend
| Category | Color | Description |
|---|---|---|
| Description | Text | Service descriptions and work performed |
| Parts | $89.50 | Parts and materials used in the repair |
| Labor | 1.5 hrs | Technician labor hours and rates |
| Subtotal | $232.00 | Line item subtotal (parts + labor before tax) |
| Taxes, Fees & Refunds | $16.24 | Applicable taxes, shop fees, disposal fees, or credits |
| Total | $447.82 | Final total for the service |
Sample Line Items Table
This is an example of how line items appear on estimates, revisions, and invoices.
Frequently Asked Questions
Q: How can I check my job status?
A: Contact us with your job number, or check the status updates we send via email/text.
Q: What if I need to add more work to an existing job?
A: Let us know and we'll create a revision with the additional work for your approval.
Q: How long do repairs typically take?
A: Timing varies by repair type. We'll provide estimated completion upon request or at time of estimate for larger jobs.