Text Notifications
MASTER SPECIALISTS
What are Text Notifications? Our SMS notification system keeps you informed about your fleet repairs in real-time. Receive updates about estimates, approvals, work progress, and more - all via text message to your mobile phone.
Notification Availability
| Notification Type | Immediate | Daily | Historical |
|---|---|---|---|
| New Issues Reported | — | ||
| Job Completion | |||
| Documentation (DOT, company forms, etc.) | |||
| Estimates | |||
| Revisions | |||
| Invoices | |||
| Receipts | |||
| Daily Summary Report | — | — |
Texting In Issues
If you're set up as a Manager Contact, you can report issues by texting our number directly. Format your text with the truck ID and issue description:
Format: TRUCKIDENTIFIER Description of the issue you want us to look at Another additional issue you want us to inspect
You'll receive confirmation:
Each issue creates a job in our system and you'll receive a link to upload photos directly from your phone.
Sample Daily Summary Text
Manager Contacts & Notification Routing
We can configure separate Manager Contacts for different notification types, allowing you to route specific communications to the right people:
- Estimates: Approval requests and reminders
- Invoices: Billing notifications
- Documentation: DOT inspections and reports
- Receipts: Payment confirmations
- Daily Summaries: Morning fleet updates
Each notification type can be sent via text, email, or both. Contact us to set up your preferred routing.
Need automated integration? If you want notifications pushed directly to your fleet management system, see our API Integrations Guide.
How to Subscribe
- During Onboarding: Provide your mobile number when setting up your account
- Contact Us: Call or email to add/update your notification preferences
Managing Preferences
- Contact us to customize which alerts you receive
- Contact us to unsubscribe from text notifications
Privacy & Security
Your phone number is kept confidential and used only for MS fleet communications. We never share your information with third parties. Standard message and data rates may apply based on your mobile carrier.
Frequently Asked Questions
Q: Is there a cost for text notifications?
A: Master Specialists does not charge for text notifications. Standard carrier message rates may apply on your end.
Q: Can I choose which notifications I receive?
A: Yes, contact us to customize your notification preferences. We can configure separate Manager Contacts for different notification types including estimates, invoices, documentation, and receipts. Notifications can be sent via text, email, or both.
Q: Can multiple people receive texts for our account?
A: Yes, we can add multiple phone numbers for your fleet notifications.
Q: What if I don't receive expected notifications?
A: Contact us to verify your phone number is correctly registered in our system.