1. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, company name, and billing address when you create an account or request services
• Vehicle Information: VIN numbers, license plates, make/model/year, mileage, and maintenance history for fleet vehicles
• Driver Information: Driver names, contact information, and driver's license numbers when required for DOT compliance
• Payment Information: Credit card details and billing information processed through our secure payment provider (Square)
• Communications: Emails, text messages, and other correspondence with our team

Information Collected Automatically

• Usage Data: Pages visited, features used, and actions taken within the application
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP addresses, access times, and referring URLs
• Cookies: Session cookies for authentication and preferences

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our fleet management services
• Process vehicle inspections and generate compliance reports
• Send service notifications, estimates, and invoices
• Process payments and maintain billing records
• Communicate with you about your account and services
• Comply with DOT and other regulatory requirements
• Improve our services and develop new features
• Protect against fraud and unauthorized access

3. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third parties who help us operate our business (payment processing, email delivery, cloud hosting)
• Regulatory Authorities: When required for DOT compliance or legal obligations
• Your Organization: Fleet managers and authorized personnel within your company
• With Your Consent: When you explicitly authorize us to share information

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Secure credential management using enterprise vault systems
• Regular security audits and updates
• Access controls limiting employee access to necessary data
• Secure, SOC 2 compliant cloud infrastructure

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements (including DOT record retention requirements)
• Resolve disputes and enforce agreements

Vehicle inspection records are retained according to DOT requirements (typically a minimum of one year for daily inspections, longer for annual inspections).

6. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications
• Export: Receive your data in a portable format

To exercise these rights, contact us at contact@masterspecialists.com.

7. Third-Party Services

Our service integrates with third-party providers who have their own privacy policies:

• Square: Payment processing
• Twilio: SMS notifications
• Amazon Web Services: Cloud hosting and storage
• Google: Email delivery and authentication

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions about this Privacy Policy or our data practices, contact us at: